01
Cancel a plan
Open Billing in your account and select Cancel plan. It takes the same number of steps as subscribing and needs no reason. If you would rather we did it, write to us and we will.
Support
Talk to a person.
Two direct ways to reach us, both answered by the people who build and run this. No ticket maze, no bot, and no form as the only option.
- support@hopescoaccounting.com
Answered within one business day, usually sooner. Best for anything with an account, a charge or a file attached to it.
- Phone
- +44 7955013910
Monday to Friday, 09:00 to 17:00 GMT. Leave a message outside those hours and we will call back.
- Post
- HOPES & CO. ACCOUNTING LIMITED
14 Chanonry Road South, Elgin, Scotland, IV30 6NG
Common requests
Most of what people write in about.
02
Ask for a refund
Write to us with the email address on the account and the date of the charge. Where an output is defective we normally restore the credits it consumed, which is faster. Approved refunds go back by the method you paid with.
03
Query a charge
Send us the last four digits of the card and the amount. We will tell you what the charge was for and, if it should not have happened, put it right. Please come to us before raising a dispute — it is quicker for both of us.
04
Delete your data
Ask us to erase your account and we will remove your proposals, uploaded images and account record. We will confirm when it is done and tell you what, if anything, we must keep and why.
05
Report a problem with an output
Send the proposal name and what went wrong. Structural suggestions can be wrong or unsuitable — that is why every figure is typed by you and checked at the proof step before export.
06
Report misuse
If someone is using Quoteface to impersonate you, to pass off your work as theirs, or to send a quote they have no intention of honouring, tell us and we will act on it.
Security
How your details are handled.
- Every page of this site, including anything you type into it, is served over HTTPS.
- Card details are entered on the encrypted pages of our payment provider. They never touch our servers, so card data stays inside a PCI DSS compliant environment. We receive the outcome of a payment and the last four digits of the card, and nothing else.
- Cards accepted: Visa, Mastercard, American Express. Prices are charged in USD (United States dollars).
- The contents of your quotes — scope, dates, terms and amounts — are not used to train models. Uploaded reference images are processed to produce your pages and are not used for training either.
- Quoteface is a document layout tool. It does not issue invoices, does not collect payments on your behalf, and does not carry out accounting, tax or legal work.
Proposal 07
Answers to the usual questions.
01Will you tell me what to charge?
No. Quoteface never suggests a price, never comments on whether a number is high or low, and never shows industry rate benchmarks. We hold no pricing data and inventing it would mislead you. The amount is yours; we lay it out. Quoteface does not provide accounting, tax, legal or pricing advice.
02Is what I type used to train models?
No. The contents of your quotes — scope, dates, terms and every amount — are not used to train models, ours or anyone else's. Your text and uploaded images are processed to produce your proposal and then held only as long as your account needs them. You can delete a proposal at any time and request full erasure of your account data.
03Who types the amounts and the dates?
You do. The generator only produces the visual base of a page — blocks, rules, margins and white space. Every amount, date, term and expiry is typed by you and rendered by the browser on top, so it can be corrected character by character. Before any export you pass a proofreading step that lists what you entered next to what appears on the finished page, and you tick each line off.
04How accurate is the AI, and who is responsible for the output?
The structural breakdown is a suggestion and can be wrong, incomplete or unsuitable for your situation. You are responsible for checking it. A generated proposal is not a legal offer and carries no warranty of accuracy or fitness. Read the AI Disclaimer before you rely on anything the tool produces.
05Do unused credits roll over, and can I buy more?
Credits are granted with each billing period and do not roll over. There are no credit packs and no stored balance — if you run out, you move to a higher plan or wait for the next period. Credits are a service allowance: they are not money, not stored value, not redeemable for cash and not transferable.
06How do I cancel, and what happens to the rest of my period?
Cancel from Billing in your account, in the same number of steps it took to subscribe. Your plan stays active until the end of the period you have already paid for, then stops. We do not bill a part period back to you and we do not pro-rate a refund for time you did not use.
07Can I get a refund?
Contact support first — most problems are fixed faster than a refund clears. Where an output is defective we would rather restore the credits it consumed. Approved refunds are returned by the same method used to pay. The Refund Policy sets out the full position.
08Is there an age limit?
Yes. Quoteface is for adults working for themselves or for a business. You must be at least 18 to open an account. The service is not directed at children and we do not knowingly collect their data.
09Why is there no video in a tool like this?
A proposal is emailed, printed, and annotated in a meeting. It has no time dimension, movement is not part of its content, and nothing about how it is received requires video. Adding an animated proposal would spend your credits on something your client will not open, so the product does not generate video at all.
10What does the "what is not included" page do?
It is the page most quotes are missing, and the reason most of them turn into arguments later. Quoteface asks you for exclusions before it will lay out a proposal, and gives them a page of their own with the same weight as the scope. It is a required field.