- What you are charged
- The amount shown on the plan you choose, in USD. Monthly plans are charged once a month on the day you subscribed. Annual plans are charged once, up front, for twelve months. Tax may be added at checkout depending on where you are.
- Automatic renewal
- Paid plans renew automatically at the end of each period, at the same price, until you cancel. We do not renew a free plan and we never convert a free account into a paid one on its own.
- How to cancel
- Open Billing in your account and select Cancel plan. It takes the same number of steps as subscribing and needs no email, no phone call and no reason. You can also write to support and we will do it for you.
- What happens when you cancel
- Your plan keeps working until the end of the period you have already paid for, then stops and your account returns to the free plan. Proposals you have already made stay in your account.
- Credits
- Credits are a service allowance for generating and adjusting page layouts. They are not money, not stored value, not redeemable for cash and not transferable. They are granted at the start of each period and do not roll over. There are no credit packs and no top-ups.
- Refunds
- Refunds are set out in full in the Refund Policy. In short: contact support first, defective output is normally put right by restoring the credits it used, and approved refunds go back by the method you paid with.
- Price changes
- If a plan price changes we tell you before the change applies to you, and the new price starts at your next renewal. You can cancel before then and pay nothing further.
- Payment methods
- We accept Visa, Mastercard, American Express. Card details are entered on the encrypted pages of our payment provider and are never stored on our servers. We receive only the outcome of the payment and the last four digits of the card.